cannot export save game to cloud

If your game crashes, please copy and paste the full error message below, or post a screenshot of it.
not clashes, just hangs when I try to export save file to cloud

Please describe in as much detail as possible how to reproduce the bug or crash.
when ever I tried to export my save game to cloud, it will hang at “Please wait, acquiring file handle”

What operating system are you playing the game on? Windows, Mac OS, Android, iOS, or Playstation?
Windows 10, playing off this game from steam, no antivirus installed. just windows defender.
If it’s Playstation, please also state your region (NA or EU). If it’s a mobile device, please state the device’s model/brand (such as Nexus 5 or Samsung Galaxy Tab 4).

What game version are you playing? You can find the version number on the title screen in the lower left corner.
version 1.1.1