Please describe in as much detail as possible how to reproduce the bug or crash.
On open, the controls are nonresponsive. The buttons work, but the D-pad does nothing. It provides haptic feedback though.
What operating system are you playing the game on? Windows, Mac OS, Android, iOS, or Playstation?
.Android 7.0, on an LG G6
What game version are you playing? You can find the version number on the title screen in the lower left corner.