Please include the following information with every support post you make here. This information is vital to helping us figure out the problem:

  1. What platform are you playing the game on? Windows, Mac, Linux, iOS, Android, PlayStation 4, Nintendo Switch, Xbox One?
  2. What game version are you playing? Please don’t say “the latest”! Your version number can be found on the title screen at the bottom left corner.
  3. Please describe in as much detail as possible how to reproduce the bug/crash, or what you were doing when the issue occurred. If there was a crash, please copy and paste the full crash log, but note that we’ll need more information outside of just a crash log in order to figure out what the problem is.

In addition, here are some other important things to note:

  • Please do not hijack other peoples’ topics - if you want to report an issue, start a fresh topic using this template.

  • We will not fix your save files if you corrupt them via a memory editor such as CheatEngine.